REFUND POLICY

At the University of the Philippines Alumni Association in America (UPAAA), we are committed to providing meaningful experiences and quality products for our community. As a nonprofit, we value transparency and accountability. Please review our refund policy below.

Event Registrations

Refunds are available up to 7 days before the event date, unless expressly stated for a particular event.

No refunds will be issued for cancellations made less than 7 days before the event, unless:

*The event is canceled or rescheduled by us.

*There are exceptional circumstances (at our discretion).

To request a refund, email us at info@upaainamerica.org with your full name, event details, and reason for cancellation.

Merchandise & Goods

If your item is damaged or incorrect, we’ll offer a full refund or replacement.

For all other returns:

*Requests must be made within 14 days of delivery.

*Items must be unused and in original condition.

Return shipping may be the buyer’s responsibility unless the item was faulty.

Donations

All donations are non-refundable, as they support our ongoing alumni initiatives.

If you believe a donation was made in error, please contact us within 7 days to request a correction.

Processing Time

Approved refunds will be processed within 7–10 business days to the original payment method.

Contact Us

Have questions? We’re here to help.

info@upaainamerica.org